Exchange and refund

RETURN AND EXCHANGE POLICY

The satisfaction of our customers is our priority and we want to ensure that you are completely satisfied with your purchases in our store. Therefore, we have created an exchange and return policy that aims to facilitate the process if necessary.

EXCHANGES:

If for any reason you need to exchange a product purchased in our store due to a manufacturing DEFECT, you have a deadline of 30 calendar days, counting from the date of receipt. It is important to emphasize that the product must be in perfect condition, without signs of use, and accompanied by the original packaging and proof of purchase.

RETURNS:

If you wish to return a product, you may do so within 07 calendar days of receipt. For the return to be accepted, the product must be in perfect condition, with no signs of use, and with the original packaging and proof of purchase.

PROCEDURE:

To start the exchange or return process, please contact our customer service team through the channels available on our Contact page. Our team will be ready to help you and provide all the necessary information to carry out the procedure.

IMPORTANT:

We do not accept exchanges or returns of personalized or custom-made products, except in case of defect.

The shipping costs for the first exchange or return of each purchase are our responsibility, if your purchase was delivered in Brazil.

We are committed to resolving any issues regarding exchanges and returns in a timely and satisfactory manner. If you have any questions or need more information, please do not hesitate to contact us. We thank you for your trust and preference.

Total: $0.00 USD

Exchange and refund